In this course, emphasis is placed on communicating with pharmacy personnel, other health care professionals, and customers. Students are encouraged to use effective listening skills when dealing with different or difficult people. Ethnic and cultural differences are celebrated and tolerance and understanding is applauded. Responding to and communicating with government officials, in the case of audits, is also covered as well as skills used when communicating to insurance companies, manufacturers or wholesalers. Confidentiality is also addressed in this course.