Sue Pfeifer is a Registered Pharmacy Technician who brings over 25 years of experience in long-term care and retail pharmacy setting. She is a member of CPTEA, OPA, CAPT and is currently employed in a long-term care and casual retail pharmacy setting.
If you are interested in a career as a Pharmacy Technician, Westervelt College will provide you with the training you need to work alongside the pharmacists in processing, preparing and releasing medications as part of the healthcare team. With hands-on training in simulation labs and practicum terms in retail and facility settings, you will learn the skills needed for this amazing career opportunity. Once you have completed the one year course, you may find opportunities in community and hospital pharmacies, long-term care facilities, compounding and sterile product facilities and more.
Westervelt College is committed to the delivery of a Pharmacy Technician program that is based on the current NAPRA Competencies for Pharmacy Technicians at entry-to-practice as well as the current CPTEA Educational Outcomes for Pharmacy Technicians at entry-to-practice.
Our students are trained and ready to start their careers and prepared to sit the PEBC Qualifying Examination.
Westervelt College was awarded the status of Full Accreditation by the Canadian Council for Accreditation of Pharmacy Programs for a 5-year term (January 2014 - December 2018).
The instructors responsible for delivering the pharmacy modules of the Pharmacy Technician diploma program at Westervelt are all regulated Pharmacy Technicians and Pharmacists who are able to provide students with updated and current pharmacy practices.
Marianne Jay, RPhT (Program Coordinator for Accreditation Requirements)
Sue Pfeifer, RPhT (Program Coordinator)
John Wu, B.Sc.Phm., RPh
Puja Shanghavi, B.Sc.Phm., RPh
Abby Roby, CLA
Nanci Frank, B.S.Pharm CDE
Joanne Fennema, RPhT
Our Teaching Facilities at Westervelt College
The teaching facilities at Westervelt College include both a simulated retail and institutional pharmacy with sterile compounding laminar airflow hoods. The students are able to fill prescriptions using the Kroll computer system and receive hands-on training in the simulated pharmacy labs.
Westervelt’s Pharmacy Technician program is divided into three components: classroom lectures for theoretical knowledge; labs where you will practice your skills in our fully-equipped pharmacy and sterile labs; and two field placements (hospital-based and community-based) where you’ll receive valuable training and experience.
- Business Documentation I [48 Hours]
Utilizing Microsoft Word, efficient word processing concepts to the core level will be applied to the production of business documents including memos, letters, simple reports, tables, and newsletters. This course will also build text and data input speed and accuracy required in further coursework and the student’s professional life.
- Career Strategies [12 Hours]
Taught by our professionals in Graduate Employment Services, this course is designed to train students to research and how to obtain their desired career goals. Topics covered include: current employer expectations in the selection process, winning resume styles, interview skills and techniques, and successful strategies to develop and conduct their personal career search.
- Clinic Development and Inventory Management [24 Hours]
This course teaches the students the fundamentals regarding the pharmacy as a business. Students examine the supply of stock, purchasing decisions, ordering, space and personnel management in both the hospital and retail setting. Non-medicinal products such as homeopathic, naturopathic remedies, and various appliances sold in a community pharmacy are also studied. Clinic development is a major component of this course.
- Communication & Interpersonal Skills [48 Hours]
In this course, the emphasis is placed on communicating with pharmacy personnel, other healthcare professionals, and customers. Students learn to improve their written and verbal communications skills, the importance of effective listening skills, and strategies for handling difficult situations. Confidentiality is also stressed.
- Community Pharmacy Dispensing [96 Hours]
During this course, the students will learn the fundamentals of dispensing prescriptions. They will learn how to interpret prescriptions, analyze directions for patient use to calculate quantities, prepare labels, price, maintain accurate patient profiles, and ensure that all record keeping required by legislation is accurately maintained. Students are exposed to a very hands-on approach to filling prescriptions.
- Compounding [48 Hours]
In this course, students will learn the processes of compounding utilizing the tools required to prepare a variety of extemporaneous mixtures including liquids, suspension, ointments, and creams. Accuracy in calculations, weighing and measuring is stressed. Also, emphasis is placed on accurate records and documentation.
- Critical Thinking and the Pharmacy Technician's Role [24 Hours]
In this course, students are exposed to various practical scenarios they could be exposed to on-the-job to better prepare students for their role. Students learn to think critically, analyze, react to, and resolve real-life situations, problems, and ethical dilemmas.
- Electronic Communication [24 Hours]
Utilizing Microsoft Outlook, this course introduces students to integrated electronic mail, calendar functions, and task management. These skills will be used to efficiently communicate with others, schedule appointments and tasks, record information about personal and business contacts, and organize electronic records.
- Fundamentals of Anatomy & Physiology [72Hours]
This course will provide the student with an understanding of the body. Students will acquire the basic knowledge of anatomy and physiology as each body system is studied. Topics include Cells and Tissues, Blood Cells, Skin and Body, Membranes, Musculoskeletal, Nervous, Cardiovascular, Lymphatic and Immune, Respiratory, Endocrine, Digestive, Urinary, and Female/Male Reproductive Systems.
- Fundamentals of Pharmacology I & II [72 Hours]
Fundamentals of Pharmacology I
This course takes the student through the general concepts of pharmacology and defines drug classifications as related to their functions and action on various body systems. The student will become familiar with therapeutic classifications as defined in the Ontario Drug Benefit Formulary according to ASHP outline.
Fundamentals of Pharmacology II
Students expand on the knowledge gained in Fundamentals of Pharmacology II. Students learn about the mechanism of action, possible reactions, and interactions of various drugs. Students become familiar with therapeutic uses and gain the ability to identify cautions, side effects, and drug interactions.
- Hospital Pharmacy Procedures [72 Hours]
The student will be familiarized with hospital organizations and the roles and relationships of different health care professionals. The legislation governing hospital operations will be presented. The course includes a detailed review of drug distribution systems including ward stock, unit dose, etc. Emphasis is placed on accurate dispensing techniques, including methods of checking work for accuracy.
- Jurisprudence [48 Hours]
In this course, the student will develop a general understanding of the law system within Canada. Students acquire a full comprehension of the federal acts that govern the practice of pharmacy in Canada, federal and provincial legislation, and proper standards of practice.
- Orientation to Pharmacy Practices [48 Hours]
This course introduces the student to all aspects of the retail pharmacy including generic and brand names, schedule N and G drugs, health care in Ontario, drug plans, managed care, pharmaceutical care, privacy legislation, guidelines for the practice of pharmacy, the role of the pharmacist, regulated pharmacy technician, and pharmacy assistant. Students learn about confidentiality, written and verbal prescription orders, fraud, forgery, and standards of practice.
- Pharmaceutical Dosage Forms [96 Hours]
This course is designed to introduce students to the classification of drugs, routes of administration, and dispensing techniques. Topics include oral dosage forms, topical, optic, ophthalmic, IV and more. Students will gain an understanding of their usage, stability, storage conditions and correct handling of each and will become familiar with the different therapies that can be used and how the appropriate form of drug is chosen for each disease state.
- Pharmacy Calculations [96 Hours]
Upon completion of this core course, students will have gained a full understanding of the mathematics involved in the preparation of a prescription. Careful attention to accuracy prepares the student for the proper measuring and calculations for dispensing. The student will understand short forms and symbols, metric measures, as well as, imperial measures and their conversion. Experience is gained through the practice on various equipment and materials used for measuring in the dispensary.
- Pharmacy Software Applications [72 Hours]
In this course, students are trained on today’s industry based dispensary software systems. This training provides the student with the knowledge to prepare all basic prescription filling requirements utilizing Kroll software system.
- Spreadsheets for Business [48 Hours]
This course prepares students to utilize Microsoft Excel at the core/expert level. Students will learn to work with various functions and formulas, create charts, and design and create reports utilizing numerical data.
- Sterile Products: Working with Intravenous Admixtures [96 Hours]
In this course, students learn the theory and step-by-step preparation of aseptic technique. Students will produce products commonly encountered in a health care facility. Upon completion of this course, the student will be able to identify routes of administration, solutions, packaging, labelling, types of parenterals, products, solvents, and alternate vehicles. Students will gain the knowledge and technical skills to prepare sterile products with care and accuracy.
- Community Practicum [168 Hours]
This course offers the student the opportunity to gain added experience to the materials learned in class and in the lab. This internship requires satisfactory completion of all skills related to a community pharmacy setting as outlined by the CPTEA and NAPRA standards.
- Hospital Practicum [160 Hours]
The hospital field placement portion of the Pharmacy Technician program is designed to provide students with an opportunity to integrate their studies with related work experience. Students are oriented to hospital policies and procedures and exposed to the duties expected of a hospital pharmacy technician. This internship requires satisfactory completion of all skills related to a hospital pharmacy setting according to the CPTEA and NAPRA standards.
Admission into a CCAPP-accredited Pharmacy Technician program should be limited to candidates who provide documentation of one of the following as evidence of language proficiency:
- Language proficiency test results that meet the NAPRA Language Proficiency Requirements for Licensure as a Pharmacy Technician in Canada; or
- Graduation from a high school in Canada with three consecutive, first language English or French courses / credits; or
- Graduation from a Collège d'enseignement général et professionnel (CEGEP) in Quebec with three consecutive, first language English or French courses / credits; or
- An undergraduate degree from a university in Canada, whose instruction was provided in English or French
Where a student is not educated in Canada and English is not their first language, students must provide an English literacy standard (TOEFL or ILTS)
Additional admission requirements for entry into the Pharmacy Technician program are:
- Ontario Secondary School Diploma or equivalent
- Upper-level grade 11 or 12 Mathematics
- Upper-level grade 11 or 12 Biology and Chemistry
- Computer Science or equivalent (a keyboarding and computer literacy standard)
- Ontario College of Pharmacists
- Canadian Association of Pharmacy Technicians
- National Association for Pharmacy Regulatory Authorities
- Pharmacy Examining Board of Canada
- Canadian Pharmacy Technician Educators Association
Tuition & Fees
IT Technician Diploma Program tuition fees for Canadian citizens or Permanent Residents.
Includes tuition, books, supplies, and uniform. Financial assistance is available to students who qualify.