Accessibility for Ontarians with Disabilities Act
Policies, Procedures and Guidelines
Statement of Commitment
Purpose and Scope
Use of Assistive Devices Guideline
Personal assistive devices are often used by persons with disabilities to help them with daily living. They are usually devices that people bring with them to the College and may consist of any auxiliary aids such as communication aids, cognition aids, personal mobility aids and/or medical aids.
In accordance with the AODA, people may use their own personal assistive devices while accessing goods and services at Westervelt College, subject to certain limitations.
Assistive devices may include but are not limited to:
Westervelt College is committed to enhancing the accessibility of its education delivery, websites, telecommunications and other infrastructure. As part of this commitment, the College will ensure that persons with disabilities are permitted to use their own assistive devices to access goods and services of the College, subject to reasonable limitations.
Upon request, Westervelt College will be prepared to assist, or arrange for assistance, while individuals are using goods or services of the College, subject to reasonable limitations.
Availability of Assistive Devices
The College provides measures to assist persons with disabilities to benefit from the equivalent level of service, in the same place and in a similar way, as other individuals. Where an assistive device or support does not exist on campus, the College will make reasonable efforts to ensure that appropriate devices or supports are made available, subject to reasonable limitations.
Guidelines for Service Animals & Support Persons
Service animals and support persons required to assist a person with a disability will be present and welcome at the campus except where excluded by law.
Service Animal: Any guide dog, signal dog, or other animal individually trained to provide assistance to a person with a disability. If they meet this definition, animals are considered service animals. A service animal is not a pet.
Service animals perform some of the functions and tasks that the person with a disability cannot perform for themselves.
For example, guide dogs used by some individuals who are blind, alerting persons with hearing impairments to sounds, pulling wheelchairs or carrying and picking up things for persons with mobility impairments, assisting persons with mobility impairments with balance.
Support Person: Any person who provides assistance to a person with a disability.
Westervelt College shall not prohibit the use of a service animal by a person with a disability in the conduct of regular business or activities except where excluded by law, these include, but are not limited to, the following:
Within the parameters of the Principles noted above, the service animal or support person must be permitted to accompany the individual with a disability to all areas of the College where members of the public (as applicable) are normally allowed to go. An individual with a service animal may not be segregated from other individuals.
If goods, services or facilities are defined as off-limits to service animals or support persons, the College will make every effort to provide alternate ways for persons with disabilities to access such goods, services and facilities.
To find out if a specific area is off-limits to service animals or support persons, contact Mrs. Vanhaelewyn.
The College will provide notice in advance about whether an admission fee will be charged for support persons, if applicable.
In order to respect employees or students whose health may be impacted by the presence of service animals at Westervelt, these individuals may request reasonable accommodation suitable to their heath needs.
Notice of Temporary Disruptions in Service
The College will provide notice to members of the public when there is a temporary disruption of facilities or services (planned or unexpected) that are usually used by persons with disabilities at the College.
Service disruptions shall include information related to facilities (e.g. elevators, building ramps, accessible washrooms) or goods/services (e.g. events, lectures).
Disruptions to all services, such as during a power outage, do not require this special notice.
For information relating to College closure due to inclement weather please reference the Student Handbook. Closure information will also be relayed on Facebook, Twitter, radio and on the CTV ticker.
Where a service disruption is unavoidable the College shall:
All service disruption notices shall include:
In such cases, the person may be offered the following as a means of accessing the facility, event or service, such as:
Individuals can be added to building email distribution lists via email/telephone and will be notified by Administration.
Every person who deals with members of the public or who participates in developing Westervelt College’s policies, practices and procedures governing the provision of goods and services to the public; including Company staff, volunteers, agents, contractors and others who provide service on behalf of Westervelt College will receive training regarding the provision of goods and services to persons with disabilities and on the requirements of the Customer Service Regulation.
The training will include the following five pieces of information:
Training will be provided to each person according to his or her needs and duties and as soon as is practicable on an ongoing basis in connection with changes to policies, practices and procedures governing the provision of goods or services to persons with disabilities. A record of the dates on which training is provided and the number of individuals to whom it is provided will be kept.
Westervelt College will provide communication to people with disabilities in ways that take into account their disabilities.
Westervelt College will provide the public notice of the availability of the documents, required by the Accessibility Standards for Customer Service, (O. Reg 429/07) upon request
If Westervelt College is required, by the Accessibility for Ontarians with Disabilities Act, 2005, to give a copy of a document to a person with a disability, the company will take into account the person’s ability to access the information and will provide the document or information contained in the document in a format that meets those needs as agreed upon with the person.
Guideline for Providing Feedback & Complaints
In accordance with the AODA, Westervelt College is required to establish a mechanism for receiving and responding to feedback from persons with disabilities about accessibility in relation to the way the College provides its services to them.
Complaints involving accessibility issues may follow the student complaint procedure.
Where persons with disabilities have concerns or feedback regarding the services provided by the College they may bring such feedback forward to the following individuals:
Any feedback provided by an individual must be addressed in a timely manner. All responses must be provided to the originator in a format, which meets their needs.
By Mail: Westervelt College Inc, 1060 Wellington Road, London, Ontario, L6E 3W5
By Phone: 519-668-2000
by Email: firstname.lastname@example.org